Frequently Asked Questions
Everything you need to know about our dermatological solutions and shopping experience.
Are Cantabria Labs products suitable for sensitive skin?
Yes, our products are formulated under strict dermatological control. Many of our lines, such as Heliocare and Endocare, are specifically designed to be safe for sensitive skin, but we always recommend checking the specific product details or consulting with a professional.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene standards in the skincare industry, we cannot accept returns on items that have been opened or used unless they are defective.
Do you ship internationally?
Currently, we ship to most countries within Europe and North America. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.
Are your products cruelty-free?
Cantabria Labs is committed to ethical practices. We do not test our cosmetic products on animals, adhering to European Union regulations regarding animal testing in the beauty industry.